Untangled.Network · Fixed Wireless
Service Terms & Conditions
These terms govern internet service provided by Untangled. Service is month-to-month and at will — either of us can end it at any time.
Last updated July 10th 2026 Version 1.6 Questions support@untangledtechnology.com
Contents
The agreement
"We," "us," and "Untangled" mean Untangled Technology LLC, an Ohio limited liability company. "You" means the person or business receiving service.
By ordering, accepting installation of, or using our service, you agree to these terms. Together with your service order, any acceptable use policy we publish, and our current rates, this is the entire agreement between us.
What we provide
We provide fixed wireless internet access to a single service address using a radio link between our tower or rooftop site and equipment mounted at your location. Service includes the connection itself and nothing more unless we've agreed to it in writing.
Service is provided to the location on your order. You may not move, extend, resell, share, or redistribute the service beyond that location without our written consent.
Speeds and performance
Advertised speeds are maximums, not guarantees. Actual speeds, latency, jitter, and packet loss vary with distance, radio conditions, weather, spectrum availability, network load, the sites you connect to, and your own equipment.
We provide service on a best-effort basis. Unless you have signed a separate written service level agreement with us, we make no commitment about uptime, throughput, latency, or repair times, and no credits or refunds are owed for outages or degraded performance.
Line of sight and interference
Fixed wireless depends on a clear radio path. Tree growth, new construction, foliage, snow and ice accumulation, weather, and radio interference from other operators can degrade or interrupt service, sometimes permanently and through no fault of ours.
If the radio path to your location degrades to the point that we can't deliver usable service, we may attempt a remedy at our discretion, or terminate service on written notice. Clearing obstructions on your property is your responsibility.
Not for life safety
Our service is not suitable for life-safety, emergency, or critical monitoring use. Do not rely on it for medical alert systems, fire or burglar alarm monitoring, elevator or lifeline phones, SCADA controls, or 911 calling.
We do not provide telephone service and do not deliver 911 or E911 capability. If you use a third-party VoIP service over our connection, that provider's 911 features will not work during an outage, a power failure at your site, or a power failure at ours. You are responsible for maintaining an alternative means of emergency communication.
Installation and site access
You confirm that you own the service location or have permission from the owner to allow installation, including mounting equipment on the roof, exterior walls, or other structures, and running cable inside and outside the building. You are responsible for obtaining any landlord, HOA, or property-management approval.
Installation involves drilling, penetrations, and mounting hardware. We will work carefully, but you accept that installation may leave holes, mounting brackets, or cosmetic marks, and we are not responsible for restoring surfaces, paint, roofing, or landscaping to their prior condition. We are not responsible for pre-existing conditions, hidden wiring or plumbing we could not reasonably have known about, or damage caused by the condition of the structure itself.
You'll give us safe and reasonable access to the location for installation, maintenance, and equipment recovery. If we can't complete an installation because the site isn't suitable or safe, we may cancel the order.
Equipment
Unless you have purchased it outright, all radios, antennas, mounts, power injectors, and routers we install remain our property, and are on loan to you for as long as you have service. You agree to:
keep our equipment in place and not move, open, modify, or reconfigure it;
not allow anyone else to service it;
keep it available for us to recover after service ends.
You are responsible for loss of or damage to our equipment while it's at your location, other than normal wear and manufacturer defects. If our equipment isn't returned or made accessible for recovery within 30 days of service ending, we may bill you its replacement cost.
Power and your equipment
You supply electrical power at your location for the equipment. Our service will not work during a power outage at your premises unless you provide your own battery backup, and we don't guarantee our own sites will stay up during extended utility outages.
Anything past our handoff point is yours: routers, firewalls, switches, Wi-Fi access points, cabling, and devices. We aren't responsible for configuring, supporting, or securing your internal network, and we may charge our current rates for time spent troubleshooting problems that turn out to be inside it.
Acceptable use
You won't use the service, or let anyone else use it, to:
break any law, or infringe copyright or other rights;
send spam or bulk unsolicited messages;
scan, attack, intrude on, or disrupt other networks or systems;
host or distribute malware, or run open relays and open proxies;
forge headers, spoof addresses, or hijack IP space;
harass, threaten, or exploit anyone, or distribute child sexual abuse material;
resell the service or share it beyond your location;
interfere with our network or with other customers' use of it.
You're responsible for everything done over your connection, whether by you, your employees, your guests, or anyone using your Wi-Fi.
Network management
We manage the network to keep it working for everyone. That can include shaping or prioritizing traffic, applying rate limits, blocking ports commonly used for abuse, filtering hostile traffic, and using carrier-grade NAT or dynamic addressing. IP addresses are assigned to you for use with the service and are not portable; static addresses are provided only if separately agreed.
Billing and payment
Service is billed monthly in advance at the rate on your order. Installation and equipment charges are billed as quoted. Payment is due on the invoice date unless the invoice says otherwise, and amounts are exclusive of applicable taxes, fees, and surcharges.
Late balances may accrue interest at 1.5% per month or the maximum the law allows, whichever is less, and you agree to pay reasonable costs of collection. We may change rates on 30 days' written notice; continuing to use the service after that is acceptance of the new rate.
Suspension
We may suspend or restrict service, with or without notice depending on the circumstances, if your account is past due, if you breach these terms, if your use threatens our network or other customers, if required by law, or during maintenance and emergency repairs. Suspension for nonpayment or breach doesn't relieve you of amounts owed.
Term and cancellation
Service is month-to-month and at will. There is no contract term, no minimum commitment, and no early termination fee.
Either of us may cancel at any time on written notice, effective at the end of the current billing month. Monthly charges already billed are not prorated or refunded. Installation and equipment charges are non-refundable.
No warranties
The service and any equipment are provided "as is" and "as available," with all faults. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, timely, secure, error-free, or free of loss, corruption, attack, or unauthorized access.
Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost or corrupted data, business interruption, loss of goodwill, or costs of substitute services, arising out of or relating to the service — even if we were told such damages were possible.
Our total liability for all claims arising in any twelve-month period will not exceed the amount you actually paid us for service during the three months immediately before the event giving rise to the claim.
These limits apply regardless of the theory of liability, including contract, warranty, negligence, and strict liability, and they survive termination. Some jurisdictions limit these exclusions, so parts may not apply to you.
Indemnification
You'll defend, indemnify, and hold us harmless from any claims, damages, fines, losses, and reasonable legal fees arising from your use of the service, content you transmit or store, your violation of these terms or any law, claims by your own users or customers, and claims by a property owner or landlord relating to installation at your location.
Content and security
We are a conduit. We don't monitor, control, endorse, or take responsibility for content, websites, services, or software you access over the connection, or for transactions you conduct online.
Internet access carries risk. Securing your systems and data — firewalls, patching, antivirus, access control, encryption, and backups — is your responsibility. You accept the risk of viruses, intrusion, data loss, and interception, and acknowledge that traffic over the internet is not private unless you encrypt it.
Copyright and legal requests
We respond to valid copyright notices under the Digital Millennium Copyright Act and may forward them to you, and may suspend or terminate service for repeat infringement. Send notices to [DMCA/ABUSE EMAIL].
We may disclose account information and cooperate with law enforcement or comply with subpoenas, court orders, and other lawful requests, and may preserve or produce records as required, without liability to you.
Privacy
We collect what we need to provide, bill for, secure, and support the service — account details, technical and network data, and usage records. We don't sell your personal information. We may share it with vendors who help us operate, and as described in section 18. See our privacy policy at [PRIVACY POLICY URL] for details.
Changes to these terms
We may update these terms by posting a revised version at this URL and, for material changes, giving you notice by email or on your invoice. Changes take effect [30] days after posting. If you don't accept them, cancel service before then; continuing to use the service is acceptance.
Events outside our control
We aren't liable for failure or delay caused by events beyond our reasonable control, including weather, storms, lightning, fire, flood, utility and power failures, acts of God, labor disputes, vandalism and theft, tower or site loss, loss of a lease or access rights, spectrum interference or regulatory action, upstream carrier or transit failures, cable cuts, denial-of-service attacks, supply shortages, war, civil unrest, and government orders.
Governing law
These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Summit County, Ohio, and each of us consents to that jurisdiction and venue.
Any claim must be brought within one year after it arises, or it is waived to the extent the law permits.
General
If any provision is found unenforceable, the rest stays in effect. Our failure to enforce a provision isn't a waiver of it. You may not assign this agreement without our written consent; we may assign it in connection with a sale or reorganization of our business. Nothing here creates a partnership, joint venture, or third-party beneficiary. Notices to us go to support@untangledtechnology.com; notices to you go to the email or billing address on your account.
Untangled Technology LLC · 1141 Meadow Park Drive; Akron, Ohio 44333 · 330.806.9442 · support@untangledtechnology.com
Effective 01/01/2026.
Current version always at untangled.network/contract-terms